1.Is it necessary to register an account on the website?
You can make purchases on our website as a visitor. But it is recommended that you register for an account to make shopping more convenient
2.How to buy products?
We have a "Buy Now" button, you can click to buy directly. You can also add an item to "My Shopping Cart" so that you can purchase it later.
3.What should I do if I forget my password?
If you have forgotten your password, just click "Forgot Password" and enter your email account. The automated system will send you an email immediately. Follow the instructions to reset your password.
4.What are the payment methods?
We accept major credit cards and PayPal types.
5.How to check the logistics status of an order?
After we ship the goods, we will provide you with a logistics tracking number, and you can check it directly through the logistics tracking number. If you cannot find the logistics status of the order, you can also contact firstname.lastname@example.org, and we will help you deal with abnormal logistics issues.
6.What is the scope of delivery?
Currently, we ship globally. However, if your country/region may not support our logistics, we will notify you immediately and make the necessary changes to your order. If you have any questions, please contact us at email@example.com
7.Is my personal information confidential?
Yes it is. Please rest assured that any information you share with us is private and confidential. Without legal consent, we will never share, rent or sell your personal information without your consent.
8.How to change my delivery address?
You can contact us at firstname.lastname@example.org to request changes. If it has not been shipped, we will change your harvest address in time
9.How do I return the goods?
You can contact us at email@example.com for more information. We will deal with the return issue according to the specific situation.
10.Is it safe to order online?
Yes it is. When placing an order through our online store, we will do our best to take care of the information you provide us. Encrypt the transmission of all credit card and personal customer information.